FAQs

Do I have to verify my phone number?

Yes. We try to protect all of our users the best we can. Having a phone verification is the least invasive way we have found to ensure accountability. All of your personal information is secured and we will never contact you on the phone number you provide.

How much does it cost?

Free. You can list as many items as you wish. If you like to lend something out for free, list it at zero dollars.

What happens if my item is stolen or broken?

We provide protections but it is always best for you to not lend your items if you see anything suspicious. Section 12 in our terms outlines our policies. Most of your rentals should come from neighbors that live close to you. If you ever need to file a claim, contact us at support@borrowlocal.com.

Are there fees?

Borrow Local has a fee of 10% from the person that is lending the item if payment is collected. We use these fees to keep the lights on and run the servers. We urge all users to sign up their neighborhoods to our Community Connection service. We return 20% of everything we collect back into your neighborhood (if community is connected) to encourage other neighbors to sign up.

How do I upload money or get paid? Is it safe?

You can use the app to handle all payments. All payments are processed through Stripe. You upload funds into the app that you can use without transaction fees. You can find you balance in the “Wallet” on the app’s profile page.

What kind of items can I list? Are there things I’m not allowed to list?

You can list as many items as you like. We ask that you follow Section 10 in our TERMS of the prohibited items you can’t list. If you see something listed that is inappropriate, please use the ‘Report’ feature on that items page.

What if I have an issue with a rental item or another user?

We are here to help! Contact us on the support page and let us know what is going on and we will work to make it right.

Is there a cancellation fee if I need to change dates or no longer want to rent the item?

Yes, if within 24 hours of the rental. You can be charged 50% of the rental fee up to 3 days total if booked for multiple days.

Stay in touch

No spam here. We would love to send a quick email every so often about our new features
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